dian4 is committed to protecting the privacy and personal data of every Player who uses our platform. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to you regarding your personal data.
dian4 ("we", "us", "our") operates https://dian4.app, an online betting and gaming platform serving Indonesian players. We understand that your personal data is important to you, and we take our responsibility as a data controller seriously. This Privacy Policy sets out — in plain, professional language — the full scope of how we handle personal data: what we collect, the purposes for which we use it, the parties with whom we may share it, the security measures we apply to protect it, and the rights you hold in respect of it.
By registering an Account on dian4 or continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood its contents. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact our support team to request Account closure.
This Policy should be read alongside dian4's Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
dian4 collects Personal Data across several categories, depending on how you interact with the Platform. The table below provides a structured summary:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, Indonesian NIK, passport number, selfie for identity verification | Account registration, KYC compliance, age verification |
| Contact Data | Email address, mobile phone number, city of residence (e.g., Jakarta, Surabaya, Bandung) | Account communications, support, promotional notifications (with consent) |
| Financial Data | Bank account details (B CA, BRI, BNI, Mandiri, CIMB Niaga, BSI account numbers), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction records | Payment processing, withdrawal verification, anti-money-laundering checks |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, session timestamps | Platform security, fraud detection, service optimization |
| Usage Data | Pages visited, games played, bet amounts and outcomes, session duration, click-path data, feature interactions | Product improvement, responsible gaming monitoring, personalized content |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer service, dispute resolution, quality assurance |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred notification channel, bonus redemption history | Targeted promotions (only where consent is given), preference management |
We collect only the data necessary for the stated purposes. We do not collect sensitive special-category data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) beyond the photographic identity documents required for mandatory KYC verification.
The majority of Personal Data held by dian4 is provided directly by you when you: register an Account; complete KYC verification; make a deposit or withdrawal; interact with our live chat support team; respond to a promotion or survey; or update your Account profile settings.
When you access the dian4 Platform, our systems automatically record Technical Data and Usage Data via server logs, session tracking tools, and browser cookies. This data collection is necessary to maintain the security and performance of the Platform and to detect fraud or unusual account activity in real time.
dian4 may receive Personal Data about you from third parties in the following circumstances: identity verification and KYC providers who confirm your identity against government databases; payment processors and Indonesian bank partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) who confirm transaction details; fraud detection and risk-scoring services that flag potentially suspicious activity; and analytics providers that aggregate anonymised behavioural data to help us improve the Platform.
dian4 uses the Personal Data we hold about you for the following specific purposes:
dian4 processes your Personal Data on one or more of the following legal bases, depending on the nature of the processing activity:
dian4 shares Personal Data only with the following categories of recipients, and only to the extent strictly necessary for the stated purpose:
Some of our Data Processors operate outside Indonesia. Where Personal Data is transferred internationally, dian4 ensures that appropriate safeguards are in place — including contractual data-processing agreements that impose data-protection standards equivalent to those applied within Indonesia — before any transfer takes place.
In the event of a merger, acquisition, restructuring, or sale of all or part of dian4's business assets, Player Personal Data may be transferred to the acquiring entity as part of that transaction. Affected Players will be notified via email at least 14 days before any such transfer takes effect, and the acquiring entity will be required to honour this Privacy Policy.
dian4 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
At the end of the applicable retention period, Personal Data is securely deleted or anonymised. Anonymised data (from which all identifying information has been irreversibly removed) may be retained indefinitely for aggregated analytics purposes.
dian4 implements a range of technical and organisational measures to protect your Personal Data against unauthorised access, loss, alteration, or disclosure. These measures include:
The dian4 Platform uses cookies and similar tracking technologies (including local storage and session tokens) for the following purposes:
You can control non-essential cookies via your browser settings. Most modern browsers allow you to block or delete cookies, and you can also clear stored cookies at any time. Please note that disabling functional or analytics cookies may affect your user experience on the Platform. Strictly necessary cookies cannot be disabled as they are fundamental to Platform operation.
Some browsers support a "Do Not Track" (DNT) signal. dian4 currently does not alter its data collection practices in response to DNT signals, as there is no widely accepted industry standard for interpreting them. If dian4 adopts a DNT response framework in future, this Policy will be updated accordingly.
As a data subject, you have the following rights in respect of your Personal Data held by dian4. To exercise any of these rights, contact us at [email protected] with your Account username and a clear description of your request. We will respond within 30 calendar days.
Where we are unable to fulfil a data rights request — for example, because a legal retention obligation prevents erasure — we will explain the specific reason in our response. You are not required to pay any fee to exercise your data rights under this Policy.
The dian4 Platform is strictly intended for adults aged 21 and above. dian4 does not knowingly collect Personal Data from individuals under the age of 21. If we become aware that an Account has been registered by or on behalf of a person under 21, that Account will be suspended immediately, all Personal Data associated with it will be securely deleted to the extent permitted by our legal obligations, and any funds held in the Account will be handled in accordance with our Terms & Conditions and applicable law.
Parents and guardians who believe a minor has registered on the dian4 Platform should contact us immediately at [email protected] with details of the Account so that we may take prompt action.
The dian4 Platform integrates third-party services — including game studio platforms, payment gateways, and analytics tools — that operate under their own privacy policies. dian4 is not responsible for the privacy practices of these third-party services beyond the contractual data-processing obligations we impose on them. We encourage you to review the privacy policies of any third-party service whose interface you interact with while using the Platform.
dian4 does not include outbound links to unaffiliated external websites for promotional or commercial purposes. Any third-party integrations visible within the Platform (e.g., live game interfaces from Evolution Gaming or Pragmatic Play) are operated under licence agreements that include data-protection obligations consistent with this Policy.
dian4 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Where a material change is made — such as a new purpose for processing, a new category of data collected, or a new category of third-party recipient — we will notify registered Players via the email address associated with their Account at least 7 calendar days before the updated Policy takes effect.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Continued use of the Platform after the effective date of an updated Policy constitutes acceptance of the revised terms.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a concern about how dian4 handles your Personal Data, please contact us through the following channels:
For questions about your Account, deposits, withdrawals, or gaming services, please visit our FAQ page. For responsible gaming tools and resources, visit our Responsible Gaming page. For full details of your rights and obligations as a Player, refer to our Terms & Conditions.
Beyond the legal obligations set out in this Policy, these are the practical commitments dian4 makes to every Player on the platform.
All data transmitted between your device and dian4 is protected by 256-bit SSL/TLS encryption. Sensitive fields such as bank account numbers are also encrypted at rest using AES-256, ensuring your financial data is protected both in transit and in storage.
Access to Player Personal Data within dian4 is granted on a need-to-know basis only. All team members with data access undergo background checks and are bound by confidentiality agreements. Internal systems require multi-factor authentication for every login.
dian4 will never sell, rent, or trade your Personal Data to third-party marketers. Data shared with our service providers (payment processors, KYC partners, game studios) is shared solely to deliver the services you signed up for — nothing more.
We do not keep your data indefinitely. Every category of Personal Data has a defined maximum retention period, after which it is securely deleted or irreversibly anonymised. Retention periods are driven by regulatory requirements, not commercial interest.
Marketing communications are sent only where you have actively opted in. Withdrawing consent is simple — a single toggle in your Account Settings takes effect immediately. We never pre-tick marketing consent boxes or bundle consent with service acceptance.
In the unlikely event of a data breach affecting your Personal Data, dian4's incident response team will notify you without undue delay — and no later than 72 hours after the breach is confirmed — with full details of the incident and the steps being taken to protect you.
dian4 combines a world-class betting experience with transparent data practices and round-the-clock support. Browse our full FAQ for quick answers, or log in and start playing today. Adults aged 21 and above only.
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