Please read these Terms & Conditions carefully before registering an account or placing any wager on the dian4 platform. By accessing or using dian4, you confirm that you have read, understood, and agreed to be bound by all terms set out below.
In these Terms & Conditions, the following definitions apply unless the context otherwise requires:
| "Platform" | The dian4 website accessible at https://dian4.app, including all subpages, services, tools, APIs, and mobile-optimized interfaces operated by dian4. |
| "Account" | A registered user account opened by an eligible individual on the dian4 Platform, permitting access to betting, gaming, deposit, and withdrawal services. |
| "Player" / "You" | Any natural person who has registered an Account on the Platform and has agreed to these Terms & Conditions. |
| "dian4" / "We" / "Us" | The operator of the dian4 Platform, its employees, contractors, directors, agents, and affiliated entities responsible for the provision of the services described herein. |
| "Wallet Balance" | The aggregate Rupiah (IDR) funds held in a Player's Account at any given time, comprising deposited funds, unsettled bonus credits, and confirmed winnings. |
| "Bonus Funds" | Promotional credits issued by dian4 subject to specific wagering requirements and validity periods, as detailed in Section 5 of these Terms. |
| "KYC" | Know Your Customer — the identity verification process dian4 uses to confirm a Player's identity, age, and payment method ownership prior to processing withdrawals or removing Account limits. |
| "Restricted Activities" | Actions expressly prohibited under Section 3.4 of these Terms, including but not limited to fraud, collusion, use of automated betting software, and multi-accounting. |
You must be at least 21 years of age to register an Account or use any service on the dian4 Platform. dian4 strictly enforces this age limit and reserves the right to request documentary proof of age at any time. Any Account found to be operated by a person under the age of 21 will be suspended immediately, all pending withdrawals cancelled, and any winnings forfeited.
The dian4 Platform is operated for the Indonesian market. By registering, you confirm that you are accessing the Platform from a jurisdiction in which doing so does not violate any applicable local law or regulation. Players are solely responsible for determining whether their use of the Platform is lawful in their jurisdiction. dian4 makes no representation that the Platform is available or appropriate for use in any specific territory beyond Indonesia.
Each eligible person may register and maintain one Account only. Operating multiple Accounts — whether under the same identity or different identities — is a Restricted Activity and will result in immediate Account suspension and forfeiture of all balances. If you believe a duplicate Account has been created inadvertently, contact support immediately to resolve the matter.
By registering, you confirm that you are of sound mind, acting voluntarily, and are not subject to any self-exclusion order issued by dian4 or any other gaming operator. Players who have previously requested self-exclusion and wish to reactivate an Account must complete the reinstatement process through our support team before resuming play.
To open an Account, you must provide accurate and complete information including your full legal name, date of birth, Indonesian national identification number (NIK), email address, phone number, and preferred payment method. All information must match the identity documents you submit during KYC verification.
You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username, password, or two-factor authentication codes with any third party. dian4 will never ask for your full password via email, live chat, or telephone. Notify us immediately at [email protected] if you suspect unauthorized access to your Account.
dian4 is required to verify the identity of all Players before processing withdrawals above Rp 500.000 or when an Account is flagged for review. KYC documents typically requested include a government-issued photo ID (KTP or passport), proof of address dated within 90 days, and proof of ownership of the payment method used for deposits. Failure to complete KYC within 14 days of a request will result in withdrawal restrictions being applied to the Account.
The following activities are strictly prohibited and constitute grounds for immediate Account suspension and forfeiture of all balances without prior notice:
dian4 accepts deposits and processes withdrawals exclusively via the following verified Indonesian payment channels: bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata; and e-wallet transfers via OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are denominated in Indonesian Rupiah (IDR). dian4 does not accept cryptocurrency deposits or withdrawals at this time.
Minimum deposit amounts vary by payment method. As a general guide, bank transfer deposits carry a minimum of Rp 50.000 per transaction, while e-wallet deposits (OVO, DANA, GoPay, ShopeePay, LinkAja) carry a minimum of Rp 20.000. Maximum single-transaction deposit limits and daily cumulative limits are set per Account tier and are displayed at the cashier page. dian4 reserves the right to amend these limits at any time with reasonable notice.
Deposits are credited to your Wallet Balance in real time upon confirmation of receipt by dian4's payment processing system. If a deposit is not reflected in your Account within 15 minutes, contact live chat support with your transfer reference number and the amount sent. dian4 does not charge deposit fees; however, your bank or e-wallet provider may apply their own transaction charges, which are your sole responsibility.
Withdrawal requests submitted before 22:00 WIB on any calendar day are typically processed within the same day. Requests submitted after 22:00 WIB are processed the following business day. E-wallet withdrawals (OVO, DANA, GoPay) are generally credited within five minutes of approval. Bank transfer withdrawals to BCA, BRI, BNI, and Mandiri accounts are typically credited within 30 minutes during banking hours. dian4 does not guarantee processing times during public holidays, system maintenance windows, or periods of high transaction volume.
Withdrawals are subject to the following conditions:
All bonuses, free bets, cashback offers, and promotional credits offered by dian4 are subject to the specific terms published alongside each promotion. Where these general Terms & Conditions conflict with promotion-specific terms, the promotion-specific terms prevail in respect of that particular offer.
Unless stated otherwise in the applicable promotion, all Bonus Funds are subject to a minimum wagering requirement of 10x (ten times) the bonus amount before any portion of the bonus or associated winnings may be withdrawn. For example, a Rp 100.000 deposit bonus requires Rp 1.000.000 in qualifying wagers before the bonus becomes withdrawable. Only real-money wagers contribute to wagering requirements; wagers placed using Bonus Funds do not count toward further wagering requirements unless explicitly stated.
Bonus Funds that have not been fully wagered within the validity period specified in the applicable promotion will be automatically removed from the Player's Wallet Balance without compensation. The standard validity period for welcome bonuses is 30 calendar days from the date of credit. Seasonal and reload bonuses may carry shorter validity periods as specified at the time of issue.
dian4 reserves the right to withhold, cancel, or reclaim bonus credits — and to suspend or close Accounts — where it determines, in its reasonable judgment, that a Player or group of Players has engaged in bonus abuse. Bonus abuse includes but is not limited to: systematic low-risk wagering designed to meet wagering requirements without genuine gaming risk; using multiple Accounts to claim the same bonus; and coordinating with other Players to exploit promotional structures.
dian4 reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice. Players will not be entitled to compensation for any promotion that is amended or withdrawn after a bonus has been claimed and the applicable wagering requirements have already commenced.
All sports bets placed on the dian4 Sportsbook — including football (BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, AFF Cup), esports (Mobile Legends MPL, PUBG Mobile, Free Fire), badminton, basketball, MotoGP, and all other markets — are governed by dian4's Sportsbook Rules, which are published separately and incorporated by reference into these Terms. In the event of a conflict, these general Terms prevail.
Odds displayed on the Platform are indicative and subject to change until a bet is confirmed. Once a bet is confirmed and a bet ID is issued, the odds are locked. Bets are settled based on the official result published by the relevant governing body (e.g., FIFA, AFC, Riot Games, MLBB Tournament Committee). In the event of a result dispute, dian4's decision, made in good faith using available official data, is final.
dian4 reserves the right to void bets in the following circumstances: where a market was offered in error (e.g., incorrect odds due to a technical fault); where a match or event is abandoned, postponed beyond 72 hours, or cancelled; where there is credible evidence of match-fixing or integrity breach; or where a Player placed a bet in breach of these Terms. Voided bets are refunded to the Player's Wallet Balance at the original stake amount.
All live casino table games (Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo) and slot games are provided by licensed third-party studio operators including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft. The return-to-player (RTP) percentages for slot games are published by the relevant studio and are available on request. dian4 does not alter RTP settings beyond those configured by the game studio.
In the event of a system malfunction, network failure, or technical error that affects the outcome of a game or bet, dian4 reserves the right to void the affected round or bet and return stakes to the Player's Wallet Balance. dian4 is not liable for any losses incurred as a direct result of a technical malfunction beyond the return of the affected stake.
dian4 is committed to promoting safe and responsible gaming practices. The Platform provides the following player-protection tools, accessible via Account Settings after login:
If you believe your gambling is causing harm to yourself or others, we urge you to use the self-exclusion tool immediately and seek independent support. Full guidance is available on our Responsible Gaming page. dian4 does not permit any Player who has applied for self-exclusion to open a new Account during the exclusion period.
dian4 reserves the right to suspend or close any Account at any time, with or without prior notice, where it has reasonable grounds to believe that: the Account holder is in breach of these Terms; fraudulent, deceptive, or criminal activity has occurred or is suspected; the Account is being used in a manner that poses a risk to the integrity of the Platform; or a regulatory, legal, or compliance obligation requires it.
Where an Account is suspended for investigation, all pending withdrawals will be placed on hold pending the outcome of the review. Where an Account is closed for confirmed breach of these Terms, dian4 reserves the right to forfeit all Wallet Balance amounts, including any deposited funds, where such forfeiture is permitted under the circumstances of the breach (e.g., confirmed fraud or money laundering).
Players may request voluntary Account closure at any time by contacting the dian4 support team via live chat or email. Any remaining real-money Wallet Balance (excluding Bonus Funds subject to incomplete wagering requirements) will be returned to the Player's registered payment method within 5 business days of the closure request being confirmed, subject to completion of any outstanding KYC requirements.
All content on the dian4 Platform — including but not limited to the dian4 brand name, logo, design, graphics, text, software, data compilations, game interfaces, and promotional materials — is the exclusive intellectual property of dian4 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms.
You may not reproduce, distribute, publicly display, modify, reverse-engineer, or create derivative works from any Platform content without the prior written consent of dian4. Unauthorized use of dian4 intellectual property may result in Account termination and legal action.
dian4 strives to maintain Platform availability at or above 99.9% measured on a monthly basis. However, dian4 does not warrant uninterrupted or error-free access to the Platform. Scheduled maintenance, emergency technical work, third-party network disruptions, or force majeure events may cause temporary unavailability. dian4 will make reasonable efforts to notify Players of planned maintenance in advance.
To the maximum extent permitted by applicable law, dian4's total aggregate liability to any Player arising from or in connection with these Terms — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by that Player in the 30 calendar days immediately preceding the event giving rise to the claim.
dian4 shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of data, loss of goodwill, or loss of opportunity, arising from your use of or inability to use the Platform — even if dian4 has been advised of the possibility of such damages.
You acknowledge that gambling involves financial risk and that you participate entirely at your own risk. dian4 is not responsible for any financial losses incurred through wagering activity on the Platform, including losses resulting from poor betting decisions, misunderstood odds, or reliance on information published on the Platform that subsequently proves inaccurate.
dian4 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated by reference into these Terms. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including data shared with payment processors, KYC verification providers, and fraud-detection services.
dian4 does not sell or rent Player personal data to unaffiliated third parties for marketing purposes. Data retained for regulatory and anti-money-laundering compliance purposes is held securely and in accordance with applicable data retention obligations.
These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which dian4 is incorporated and licensed to operate. Players acknowledge that online gambling is subject to varying legal frameworks across jurisdictions and that they are solely responsible for compliance with local laws applicable to their use of the Platform.
Any dispute that cannot be resolved through dian4's internal complaints process (see Section 14) may be referred to binding arbitration under the rules of a mutually agreed arbitration body. Nothing in this clause prevents either party from seeking urgent injunctive relief before a competent court.
dian4 reserves the right to revise these Terms & Conditions at any time. Where a material change is made, dian4 will notify registered Players via the email address associated with their Account and/or via a prominent notice on the Platform at least 7 calendar days before the change takes effect. Continued use of the Platform after the effective date of any revision constitutes acceptance of the updated Terms.
It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made. If you do not accept a proposed amendment, you must cease using the Platform and contact support to arrange a voluntary Account closure prior to the effective date of the change.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, the dian4 Platform, or any transaction on your Account, please contact our support team through the following channel:
For responsible gaming support, including activation of self-exclusion or deposit limits, please visit our Responsible Gaming page or contact the live chat team directly. For general information about dian4, visit our About Us page. Frequently asked questions are answered on our FAQ page.
Beyond the legal obligations set out in these Terms, dian4 makes the following commitments to every registered Player.
All games on dian4 use certified random number generators (RNGs) audited by independent testing laboratories. Your connection is protected by 256-bit SSL encryption at all times.
dian4 publishes its withdrawal processing times clearly and holds no hidden fees on Player withdrawals. Your winnings are paid to the same verified payment account used for deposits — no exceptions.
Every dian4 promotion displays its wagering requirements, validity period, and eligible games prominently before you claim. No buried conditions, no post-claim surprises.
Native Indonesian-speaking support agents are available around the clock via live chat. Formal complaints receive a reference number and a written response within 5 business days.
Deposit limits, session reminders, cooling-off periods, and self-exclusion are all available free of charge from your Account Settings. dian4 takes its duty of care to Players seriously.
Any material revision to these Terms & Conditions is communicated to registered Players by email at least 7 days before it takes effect — giving you time to review the changes and make an informed decision.
If anything in these Terms is unclear, our support team is available 24/7. You can also browse our FAQ for quick answers, or explore the platform and start playing today. Adults aged 21 and above only.
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